TERMS AND CONDITIONS

Please read carefully.

CANCELLATION POLICY

Please provide a minimum of 24 hours' notice to cancel, reschedule, or postpone your appointment to avoid any cancellation fees. A fee of $45-$65 will be charged for visits cancelled with less than 24 hours' notice. If our crew arrives and cannot access your property (e.g., no key available, no one home, alarm activated, or cancellation upon arrival) or if cancelled with less than 12 hours' notice, a $75 fee will apply.

Customers must ensure the availability of electricity and running water; otherwise, the appointment will be cancelled, and a cancellation fee will be charged.

For Move-out Cleaning services, the property must be vacant. Please avoid scheduling other services (moving, painting, carpet, construction, repairs, etc.) during your cleaning appointment.

Regular cleaning service customers (every 1, 2, or 4 weeks) may terminate their service agreement at any time, but a minimum of 48 hours' notice is required.

Frequent cancellations of regularly scheduled appointments may lead to service termination.

If your property's condition or size differs from the description provided, your appointment may be cancelled, and a standard $75 cancellation fee will be charged.

PAYMENTS

We accept CASH, CHECK, and ZELLE PAYMENTS ONLY. Please make checks payable to OTH. All credit card and Venmo payments (which must be pre-arranged) are subject to a 4% service fee.

Payments are due at the time of service. If you will not be present during the service or need to leave temporarily, kindly leave your payment with a member of the cleaning crew or in the kitchen. Regular customers (weekly or bi-weekly) who forget to leave payment may pay during their next scheduled visit or use Zelle.

In the event a check is returned for any reason, a $40.00 Returned Check Fee will be charged. All unpaid accounts will incur a 10% late fee each month.

RECLEANS and REFUNDS

If you are not satisfied with the service provided, contact us within 24 hours and we will return to re-clean the affected area(s) at no additional cost to you.

TIPPING

Tips are not required, but greatly appreciated. If you are satisfied with the service provided, please tip your cleaning crew directly or by including the tip in your payment. Most of our customers tip between 10% - 25%.

HEALTH AND SAFETY

For health and safety reasons, we are unable to:

• Remove or clean pet and human waste or bodily fluids.
• Provide exterior services such as front/back yard cleaning, garage cleaning, window cleaning, or sweeping.
• Wash or clean walls, or climb higher than 1.5 meters (5 ft).
• Move any furniture weighing more than 12 lbs or taller than 1.5 meters (5 ft).
• Perform ironing, clothes washing, or dishwashing.